Right of withdrawal

You can return any received item without providing a reason within 30 days by returning goods. The period of returning begins with receipt of this instruction for the right of returning, but not before the receipt of goods by the recipient (in case of recurring delivery of the same item not before receipt of the first partial delivery) and not before complying with our duty of information according to sec. 246, subs. 2 in conjuction with sec. 1 subs. 1, 2 EGBGB and our duties according to sec. 312 e, subs. 1, clause 1 BGB in conjuction with sec. 246 subs. 3 EGBGB. To ensure observance of the deadline, dispatch the goods or your return request within this period. The return will in any event be at our risk and expense.

Please send the goods or your return request to:
Bottom Row - the music agency GbR
Kaiserallee 62
76185 Karlsruhe
Germany

The Following goods are excluded from the right of return:

  1. Goods which were fabricated after sale to the customers specification or tailored to particular needs cannot be returned because of their appearance and workmanship
  2. to supply CDs, DVDs or Software in an unsealed condition
  3. to supply tickets and ticket bundles (e.g. t-shirt and ticket)

Return Consequences

In case of an effective return, the services received reciprocally are to be guaranteed back and, as the case may be, use drawn by the beneficiary (e.g. functional advantages) is to be released. In case of item deterioration, value compensation might be demanded. This does not apply, if item deterioration only happened during examination -as it usually would happen in the shop. You can avoid value compensation by not using the item as the owner and omitting everything that might affect its value. The duty of restitution shall be fulfilled within 30 days. The period commences for the buyer after returning the item or sending the return request, and it begins for Bottom Row - the music agency after receiving said item.